To proceed with an order, we require a non-refundable 50% deposit (visa/MC, e-transfer, cash, debit). Once received, we will prepare a digital mockup for your approval, typically within 24-72 hours. The mockup is not intended to be a 100% accurate visual representation, but rather to confirm art scale, placement, Pantone colours, etc. Once approved, the order will go into production and no further revisions can be made. We are not responsible for any errors or omissions that were approved by the client. The client is responsible for ensuring the Pantone ink colours are their confirmed, desired colours, as computer monitors are not an accurate representation thereof. Failure to provide approval within a timely fashion, or significant revisions to orders may delay production, and may require lead time extension.
Turnaround is typically 7-10 business days from the time we receive the final order and non-refundable deposit. This is subject to change depending on various factors, and we will advise in the event of order delays or longer lead times. If there is a specific hard due date, the client must inform us prior to order placement / deposit. Full balance owing is due upon completion, and must be paid full before the order is shipped or picked up.
We are not responsible for any garment shortages or availability issues. While we will make every efforts to ensure availability prior to ordering, the blank garments are only ordered after deposit is received, and blank garment supply is subject to change without notice. We will make every effort to find acceptable substitutions and solutions prior to production.
While we make every effort to identify issues on blank garments, there may be inconsistencies in garment assembly, dyeing, production lots, etc. As such, we are not able to guarantee Pantone garment matches. If we notice significant dye lot or manufacturing issues, we will inform you.
Any blank garment substitutions made after order placement/deposit will be subject to a 25% restocking fee. No cancellations can be made once the order is in production. Additional fees may apply if further work has already been done (art/design time, etc).
CLIENT SUPPLIED GARMENTS
We may be unable or refuse to print on certain garments based on garment content.
When dropping off supplied garments, please ensure all correct numbers are delivered, and the garments are split into their respective prints and labeled clearly. Additional charges for splitting supplied orders into their sizes and prints may apply.
When printing on customer supplied garments, we require a 5% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or colour in the event of misprints. Exact quantities are not guaranteed and are not available on rush orders. We will not be held responsible for consequential damages such as profit loss on spoiled goods.
Please note if you wish to supply your own garments it is at your own risk, for the most part we will request to see the garment in person before we determine if we can print on it. Orion Screenworks Inc. will not accept any responsibility for any negative effects caused by the printing process of your supplied garments such as scorching, melting, shrinking or ink curing issues due to the garment or textile properties. We will not be liable for any costs of customer suppled garments damaged during our process or while in our possession. We will not compensate in the event that customer supplied garments are damaged or misprinted. If we determine the goods cannot be printed at any point prior to or during production, we will inform you. The client must maintain their own insurance for any loss or damage to their goods while in our possession.
Contract print orders must be 100% brand-new, unwashed, unworn garments, and must come with packing lists and size breakdowns. Please note that not all garments are suitable for screen printing.
Some variation in print placement is unavoidable. We will make every effort to match client specified print placement measurements, and are typically very accurate, but some variation (up to1”) must be tolerated . This includes slightly off axis printing. While we always do our best to load the garments straight, please understand that this is a manual process where reasonable human error is to be expected.
We try to check every garment as it comes off of the press and again upon folding and packing, but there are times where some mistakes and or issues will go unnoticed. It is the clients responsibility to check over garments when received. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Orion Screenworks Inc. will not be responsible for errors and or issues with your order if notified after 72 hours of receiving the goods (pickup, hand delivery, or shipping delivery date). Orion Screenworks Inc. will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Orion Screenworks does quality checks on the garments, the final quality assurance check lies in the hands of you, the client.
CLAIMS AND REPRINTS
A spoilage rate of 5% is industry-standard, however this may vary depending on artwork, placement or garment type. Should misprints occur, we will adjust the invoice to omit the cost of printing those misprinted items. As our minimum order quantity is 25 units per design, we are not able to reprint additional items under 25 units after an order is completed. Should a misprint or defect be detected after order completion, we can arrange a refund or credit for that item, provided we have supplied the garments. Should that occur on customer-supplied garments, we can arrange a credit or refund for the cost of printing that item, but no compensation can be made for the cost of customer-supplied garments. While we make every effort to minimize misprints, a spoilage rate of 1-5% can be anticipated. If exact quantities/sizes are required in your order (as in the case of pre-order sales, or orders for small groups or teams), it is strongly recommended to order additional quantities in the required sizes, in the event of misprints.
All claims must be submitted within 72 hours of date of delivery. Please email us at email@example.com to submit a claim. If Orion Screenworks Inc. is responsible for any errors in your order, we will at our discretion, reprint the garments provided your order has been paid in full or provide a refund in some cases. Any refunds offered as a resolution are limited to the total invoice value of the specific job in question.
Orion Screenworks Inc. reserves the right to change pricing without notice. Fluctuations in pricing may be due to increases in garment, ink, labor, or many other cost influencing factors.
The client is fully responsible to ensure their artwork does not violate copyright or trademark law.
LIMITATION OF LIABILITY
The Company shall under no circumstances be liable to The Buyer for any consequential, indirect or economic loss or damages.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.